Refunds and Cancellation

This approved policy describes the cancellation and refund terms planned for an Arizmic Individual desktop subscription. Its payment, cancellation, and refund operations begin only when commercial checkout is enabled; the public pre-release website does not accept payment or activate subscriptions.

Canceling a subscription

A subscriber may cancel through the Lemon Squeezy customer portal. Cancellation stops future renewal charges but does not normally end access immediately. The license remains active through the current paid-through date and expires afterward.

Deleting the application, discontinuing use, or deactivating an installation does not cancel a subscription. The subscriber must use the customer portal or obtain written confirmation that cancellation was completed.

Routine refunds

Except for the cases below, payments are nonrefundable. Arizmic does not routinely provide a change-of-mind refund or prorate a billing term after access has been delivered. Choosing not to use the software, failing to cancel before renewal, or incurring separate provider or hardware costs does not by itself create a refund right.

This rule does not limit a refund, cancellation, or cooling-off right that applies under mandatory law.

Charges that will be corrected

Arizmic will work with Lemon Squeezy to correct a duplicate charge, an amount charged in error, or a payment that must be returned under applicable law. Lemon Squeezy, as the planned Merchant of Record, may also issue a refund or take other action under its own obligations and payment rules.

If a refund is issued, associated subscription and license access may end when the refund is processed. Bank and payment-network timing can affect when funds appear in the original payment method.

Renewal courtesy window

If a subscriber requests a refund of an automatic renewal charge within 24 hours after that charge, Arizmic will approve a courtesy refund of the renewal payment. Access ends when the refund is processed. This courtesy window applies to the renewal charge, not the original purchase, and does not extend a mandatory right that provides broader protection.

Arizmic may grant an additional refund at its discretion based on the circumstances. A discretionary decision in one case does not change this policy for other subscriptions.

Promotions and subscription continuity

A promotional price obtained with a discount code is tied to the qualifying subscription. Eligibility ends when that subscription expires or is refunded. A later subscription is subject to the price and any promotion available at that time.

Ordinary payment recovery does not end a continuing promotion unless the subscription reaches expiration under the configured payment-recovery process. The checkout and customer portal will control the operational subscription record.

Requesting billing help

For a duplicate charge, billing error, renewal-window request, or cancellation problem, email support@arizmic.com with the subject [Billing] Arizmic. Include the order number, charge date, amount, and a short description. Do not send a full payment-card number or license key by email.